This Privacy Notice describes, in general terms, how personal data that you provide to ORCA GBS (hereinafter, “Orca”) is collected, used, stored, and protected.
1. Identity and address of the data controller
ORCA GBS
Av. Ciudad Universitaria 2do Piso, Col. Jardines del Pedregal 286
Mexico, 01900
2. Personal data we may collect
We may collect, directly or through electronic means, the following data:
- First and last name
- Email address
- Phone number
- Company or organization (if applicable)
- Country and city
- Information related to your translation, interpretation, or equipment rental request (for example: dates, type of service, language(s), venue, volume, and technical requirements)
Note: If you share documents for quotation or service provision, such documents may contain personal data of third parties. We recommend ensuring you have the appropriate authorization or, where applicable, anonymizing the information.
3. Purposes of data processing
The personal data collected may be used for the following purposes:
Primary purposes (necessary)
- Responding to information requests, quotations, and commercial follow-up.
- Providing translation, interpretation, and/or equipment rental services, as applicable.
- Managing scheduling, logistics, technical requirements, and communications related to the service.
- Invoicing, payment collection, and compliance with legal and contractual obligations.
- Customer service, support, and quality control.
Secondary purposes (optional)
- Sending informational or commercial communications (for example, updates, promotions, or content).
- Satisfaction surveys and service improvement.
If you do not wish your data to be used for secondary purposes, you may request this through the contact methods indicated in this Notice.
4. Means of data collection
Orca may collect personal data through:
- Phone calls
- Messaging and direct communication
- Website forms (including the contact form)
You may also use our contact form.
5. Data transfers
Orca does not sell or rent your personal data. We may only share it when necessary to fulfill the primary purposes or when required by law, for example with:
- Service providers that support operations (such as email services, hosting, invoicing systems, accounting, or payment processing).
- Competent authorities, when there is a legal obligation.
In such cases, Orca will seek to ensure that third parties assume confidentiality and data protection obligations consistent with this Notice.
6. ARCO Rights and how to exercise them
You have the right to Access, Rectify, Cancel, or Object to the processing of your personal data (ARCO Rights), as well as to revoke the consent granted, to the extent permitted by applicable law.
To exercise these rights, send a request to info@orcagbs.com, indicating:
- Your full name and a means to communicate the response
- A clear description of the right you wish to exercise
- Data that allows us to identify the information (for example, the email or phone number you registered with)
- Documents proving your identity (and representation, if applicable)
7. Confidentiality and security
Orca implements reasonable administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.
8. Use of cookies and similar technologies (if applicable)
The website may use cookies or similar technologies to improve your browsing experience and/or obtain statistics. You can disable cookies in your browser settings; however, this may affect certain website functions.
9. Changes to the Privacy Notice
Orca may update this Privacy Notice. Any modification may be published on the website or communicated through available channels.
10. Contact
ORCA GBS
Av. Ciudad Universitaria 2do Piso, Col. Jardines del Pedregal 286
Mexico, 01900
Tel: +52 55 50463400
Email: info@orcagbs.com
Last updated: 02/04/2026